Return & Refund Policy

Last Updated: oct 16, 2025

Welcome to TouchTech Digital (“we”, “our”, or “us”). This Return & Refund Policy explains the conditions under which refunds may be issued for purchases made through our website.

Because we sell digital products such as software, templates, eBooks, design assets, courses, tools, and downloadable files, our refund policy is different from policies for physical products.

1. Digital Product Nature

All products sold on https://touchtech.top are delivered electronically. Once a digital product has been downloaded, accessed, or delivered, it cannot be physically returned.

2. Refund Eligibility

We may issue a refund in the following situations:

  • You were charged more than once for the same product.
  • The product was not delivered due to a technical issue on our side.
  • The downloaded file is corrupted and we are unable to provide a working replacement.
  • The product is significantly different from the description provided on the product page.

3. Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind after purchase.
  • Accidental purchases made by the customer.
  • Failure to read the product description, requirements, or compatibility information.
  • Inability to use the product due to lack of technical knowledge.
  • Claims made after the refund period has expired.
  • Products that have been successfully downloaded and accessed, unless a verified technical defect exists.

4. Refund Request Period

Refund requests must be submitted within 7 days of the original purchase date.

Requests submitted after 7 days may not be eligible for a refund.

5. How to Request a Refund

To request a refund, please contact us with the following information:

  • Your full name
  • Order number
  • Email address used for the purchase
  • Product name
  • Reason for the refund request
  • Screenshots or evidence of the issue (if applicable)

Email: support@touchtech.top

6. Review Process

Once we receive your request:

  1. We will review the order details.
  2. We may contact you for additional information.
  3. A decision will typically be made within 3–5 business days.

7. Approved Refunds

If your refund is approved:

  • The refund will be processed to the original payment method used for the purchase.
  • Processing times may vary depending on your bank or payment provider.
  • Most refunds are completed within 5–10 business days after approval.

8. Product Replacement

In many cases, we may first attempt to resolve the issue by:

  • Providing a new download link
  • Replacing the defective file
  • Offering a corrected version of the product
  • Assisting with installation or access issues

9. Chargebacks

If you experience a problem with your purchase, please contact us before initiating a chargeback with your bank or payment provider. We are committed to resolving legitimate issues fairly and quickly.

10. Contact Information

For all refund and return inquiries, contact us at:

TouchTech.top
Website: https://touchtech.top
Email: support@touchtech.top

By purchasing products from TouchTech Digital you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.